eBay Buyer FAQs
Buyers usually ask questions, especially if something went wrong and do not know exactly how to resolve the issue. Below are common questions buyers ask.
What is eBay’s Customer Service Department number?
The truth is, contacting eBay is extremely difficult it appears like the site operates by itself. You can send them an email message
(http://pages.ebay.com/help/contact_us/_base/index.html), but do not expect for a logical response. Or, try your luck with their ‘live help’ chat
(http://pages.ebay.com/help/basics/n-livehelp.html).
eBay Power Sellers (those that have really high feedback scores) are the only ones who can call customer service, but if you are still insisting, type ‘ebay (your location/country) telephone number’ in the search engine box and see if you can find a number. Unluckily, what you may reach is just an answering machine even after going through all the hassles.
Cruel, is not it? Think about this, though. There are innumerable people who may contact eBay daily and will ask ridiculous questions in case a customer service number will be given to everyone.
What will I do if I receive an eBay message stating that my account is going to be closed?
This message will ask for your password. The sender is trying to scam you by frightening you so that you will provide your information and you know what is going to happen next: they can have access to your account. Keep in mind that eBay never asks for password and other account info through email. You must only put your password on web pages starting with http://signin.ebay.com/. In fact, they offer ‘Account Guard’ which allows you to verify that you are not providing your password or code to a bogus site. Visit http://pages.ebay.com/toolbar/accountguard_1.html if you want more info.
Does eBay really make money?
eBay buyers do not pay anything, but sellers pay various types of fees such as listing fee and final value fee (a portion of sold items). They have the option to avail of additional services (with additional fees) like Buy It Now, reserve price, giving emphasis to their auction, additional pictures and making their auction listed first or placing it on the main page. Check the complete fee list at http://pages.ebay.com/help/sell/fees.html.
It is worth the sellers’ money; otherwise they would not be using eBay. You can depend on the efficiency of the system and it mainly encourages the sellers and eBay to keep the profit margin low. Doing so will make more buyers visit and transact in eBay for their needs.
Is eBay safe?
All eBay security services for sellers and buyers are in ‘SafeHarbor’. It deals with the investigation and prevention of fraud, assists in resolving disputes and maintains rule-breakers at bay. Find out more about SafeHarbor and be secured.
